A question, a prompt that doesn’t come out right, a payment that went wrong: email us. Native Cook is run by one person, so you get an answer from the person who built it.
Email support →
ngocdevv@gmail.com · A person answers, usually within 2 business days.
What to include
- The email address on your account, or write from it.
- For anything about a payment: the invoice number from the receipt Polar emailed you.
- For a block: its name, the stack you picked, and what your agent produced compared with the video. A screenshot or a short recording helps.
Things you can do yourself
- Change your card, cancel, or download invoices: open Manage subscription on the pricing page. It opens your Polar customer portal.
- Paid but still on Free: reload the pricing page. Pro switches on within a few seconds of checkout; if it hasn’t after a few minutes, email us with your receipt.
- Want your money back: see the refund policy; the first payment is refunded on request within 14 days.
- Delete your account: the Account tab of your account page does it for good, and cancels Pro at the same time.
- No sign-in email: check your spam folder, and open the link on the device you asked for it from. Or continue with GitHub or Google instead.
- A prompt’s result differs from the video: tell your agent what looks different and how it should look; a short correction usually closes the gap. The FAQ covers this and other common questions.
About payments
Receipts and invoices come from Polar, our merchant of record, which also handles your card details. Polar’s own support can help with payment questions too, and loops us in when something needs us.